54 statistics

We’ve scoured the Internet for every statistic about Zoom you could ever need, and put it all in one place.

Oval Created with Sketch.
Copy Statistic
Oval Created with Sketch.
Oval Created with Sketch.
Copy Statistic
Oval Created with Sketch.
Shape Created with Sketch.

Customers

Statistic
Source
Year
More than half - 55% - of $100,000-or-higher revenue Zoom customers began with a single employee’s free trial.
2020
Shape Created with Sketch. Copy to Clipboard
Zoom had approximately 81,900 customers with more than 10 employees as of January 31, 2020.
2020
Shape Created with Sketch. Copy to Clipboard
Most people - 67% - first discovered Zoom from a friend or colleague. 6% of people discovered Zoom from a search engine, and 6% from Twitter.
2020
Shape Created with Sketch. Copy to Clipboard
89% of people are using Zoom for work, while 63% are using it for conversations with friends and family.
2020
Shape Created with Sketch. Copy to Clipboard
700,000 businesses used Zoom as of 2017.
2017
Shape Created with Sketch. Copy to Clipboard
As of 2017, Zoom had captured 58% of Fortune 500 companies as customers and 96% of top US universities.
2017
Shape Created with Sketch. Copy to Clipboard
More than 65,000 companies worldwide were using Zoom by 2017. The company also gained more than 2,500 academic customers since 2015, including 90% of the top universities in the United States.
2017
Shape Created with Sketch. Copy to Clipboard
Zoom reached over 30,000 business customers globally in 2014.
2014
Shape Created with Sketch. Copy to Clipboard
By September 2013, there were more than 4,500 companies using Zoom, an increase of 650% in individual users and 350% increase in business users in less than 12 months.
2013
Shape Created with Sketch. Copy to Clipboard

Alternatives

Statistic
Source
Year
When over 1000 Zoom customers were asked "What would you likely use as an alternative if Zoom were no longer available?" Fifty percent (50%) said they'd use Google Meet/Hangout. Sixteen percent (16%) said they'd use Skype. Fifteen percent (15%) said they'd use Microsoft Teams. Nine percent (9%) would use Cisco WebEx, 7% would use Slack, 7% would use Facetime, and 6% would use Whereby and GotoMeeting, respectively.
2020
Shape Created with Sketch. Copy to Clipboard
69% of people use Zoom for remote meetings. The next most popular products for remote meetings are Google Hangouts (41%), Skype for Business (22%), and WebEx (10%).
2019
Shape Created with Sketch. Copy to Clipboard

Customer Satisfaction

Statistic
Source
Year
According to FYI's survey of over 1000 Zoom customers, Zoom does not have product/market fit. That means that fewer than 40% of Zoom's customers would be very disappointed if they could no longer use Zoom. When asked "How would you feel if you could no longer use Zoom?" 30.3% said they would be very disappointed, 48.6% said they would be somewhat disappointed, and 21.1% said they wouldn't be disappointed
2020
Shape Created with Sketch. Copy to Clipboard
According to FYI's survey of over 1000 Zoom customers, Zoom's Net Promoter Score (NPS) is a 21. A score in the range of 1 to 30 typically indicates that customers aren't that satisfied with a product or service.
2020
Shape Created with Sketch. Copy to Clipboard
In 2019, Zoom reported that its average customer Net Promoter Score (NPS) was over 70. The best companies in the world have Net Promoter Scores over 70.
2019
Shape Created with Sketch. Copy to Clipboard

Team

Statistic
Source
Year
Zoom's headcount grew from 1,702 full-time employees as of January 31, 2019, to 2,532 full-time employees as of the end of January, 2020. Employees were located both in the United States and internationally.
2020
Shape Created with Sketch. Copy to Clipboard
Zoom's engineering team has more than 1,000 years of combined experience building video conferencing and real-time collaboration software.
2020
Shape Created with Sketch. Copy to Clipboard

Features

Statistic
Source
Year
There were an average of over 170 million API engagements per month for the fiscal year ended January 31, 2020.
2020
Shape Created with Sketch. Copy to Clipboard
There are over 2,500 third-party developers engaged with the Zoom App Marketplace platform.
2020
Shape Created with Sketch. Copy to Clipboard
Zoom released over 300 new features in 2019.
2020
Shape Created with Sketch. Copy to Clipboard

Financials

Statistic
Source
Year
Zoom's revenue grew 118% from fiscal year 2018 to fiscal year 2019.
2020
Shape Created with Sketch. Copy to Clipboard
During fiscal year 2020 ending on Jan. 31, Zoom's revenue jumped to $622.7 million, up 88% year over year.
2020
Shape Created with Sketch. Copy to Clipboard
Zoom's revenue grew at a CAGR of 117% from FY 2017 to FY 2020.
2020
Shape Created with Sketch. Copy to Clipboard
Zoom's Q4 2019 (fiscal year 2020) revenue grew 78% to $188.3 million.
2020
Shape Created with Sketch. Copy to Clipboard
Zoom posted 100%+ revenue growth for fiscal 2019, increasing from $60M in revenue for fiscal 2017 to $330M in revenue for fiscal year 2019. Zoom's gross profit margins are in the high 70% to low 80% range.
2020
Shape Created with Sketch. Copy to Clipboard
Zoom's stock price increased more than 100% since the Covid-19 outbreak began.
2020
Shape Created with Sketch. Copy to Clipboard
Zoom's revenue from APAC and EMEA for the fiscal years ended January 31, 2020, 2019, and 2018, respectively, collectively represented 19%, 18%, and 17% of its total revenue.
2020
Shape Created with Sketch. Copy to Clipboard
In the fiscal year ended January 31, 2020 no individual customer represented more than 5% of Zoom's revenue.
2020
Shape Created with Sketch. Copy to Clipboard
Zoom had approximately 58,500 and 31,500 customers with more than 10 employees as of April 30, 2019 and 2018.
2019
Shape Created with Sketch. Copy to Clipboard
Zoom looks at the number of customers that contribute more than $100,000 of trailing 12 months revenue to understand its ability to scale with customers and attract larger customers. Revenue from these customers represented 29% of revenue for the three months ended April 30, 2019. As of April 30, 2019 Zoom had 405 customers that contributed more than $100,000 of trailing 12 months revenue.
2019
Shape Created with Sketch. Copy to Clipboard
For the three months ended April 30, 2019 Zoom had net income of $2.2 million, compared to a net loss of $1.3 million for the three months ended April 30, 2018.
2019
Shape Created with Sketch. Copy to Clipboard
Zoom's revenue was $122.0 million and $60.1 million for the three months ended April 30, 2019 and 2018, respectively, a year-over-year growth rate of 103%.
2019
Shape Created with Sketch. Copy to Clipboard
Zoom achieved profitability in Q3 2016. Overall revenue was up by 300%, and it was the fourth consecutive year of triple-digit growth for the company.
2016
Shape Created with Sketch. Copy to Clipboard

Fundraising

Statistic
Source
Year
On January 17 2017, Zoom confirmed it had raised $100M as part of its Series D round led by Sequoia Capital.
2017
Shape Created with Sketch. Copy to Clipboard
In February 2015 Zoom announcde that the company had raised $30 million as part of its Series C round, led by Emergence Capital.
2015
Shape Created with Sketch. Copy to Clipboard
Zoom announced a $6 million Series A round led by Qualcomm Ventures in January 2013.
2013
Shape Created with Sketch. Copy to Clipboard
Zoom raised $6.5 million as part of its Series B round led by Horizons Ventures in September 2013.
2013
Shape Created with Sketch. Copy to Clipboard
In April 2011 Dan Scheinman, Cisco's former head of corporate development, invested $250,000 in Eric Yuan's company Saasbee, which was renamed to Zoom. WebEx’s Co-founder and CEO, Subrah Iyar, also invested $250,000 of seed funding into Zoom.
2011
Shape Created with Sketch. Copy to Clipboard

Usage

Statistic
Source
Year
Zoom's daily US mobile user volumes rose to 4.84 million on March 30th, 2020, compared to 1.56 for Microsoft Teams.
2020
Shape Created with Sketch. Copy to Clipboard
Zoom was used by 90,000 schools across 20 countries during the Covid-19 outbreak.
2020
Shape Created with Sketch. Copy to Clipboard
Usage of Zoom increased by 67% between January and the middle of March 2020, in the midst of the Covid-19 pandemic.
2020
Shape Created with Sketch. Copy to Clipboard
According to app tracking firm Apptopia, daily downloads for Zoom increased from about 1,700,000 in the middle of February to nearly 2.5 million in late March.
2020
Shape Created with Sketch. Copy to Clipboard
According to app tracking firm Apptopia, Zoom was downloaded 2.13 million times globally on March 23rd, the day the lockdown was announced in the UK. That's up from 56,000 downloads a day two months earlier.
2020
Shape Created with Sketch. Copy to Clipboard
Zoom had 12.92 million monthly active users in February 2020, up 21% since the end of 2019.
2020
Shape Created with Sketch. Copy to Clipboard
First-time installations of Zoom’s mobile app increased by 728% since March 2, 2020, according to SensorTower.
2020
Shape Created with Sketch. Copy to Clipboard
Zoom surpassed 300 million daily Zoom meeting participants in 2020, a 50% increase from a month prior (200 million). For comparison, in December 2019, Zoom reported 10 million meeting participants.
2020
Shape Created with Sketch. Copy to Clipboard
Over 40 million people had used Zoom to attend or host a meeting by 2017.
2017
Shape Created with Sketch. Copy to Clipboard
By the end of 2016, more than 6 billion annualized meeting minutes were hosted using Zoom.
2016
Shape Created with Sketch. Copy to Clipboard
Zoom had 40 million total meeting participants by February 2015.
2015
Shape Created with Sketch. Copy to Clipboard
Zoom had 30 million participants using the service in 2014.
2014
Shape Created with Sketch. Copy to Clipboard
Zoom had 10 million total meeting participants by June 2014.
2014
Shape Created with Sketch. Copy to Clipboard
By September 2013, there were 3 million participants using Zoom.
2013
Shape Created with Sketch. Copy to Clipboard
Zoom was hosting more than 5,500 meetings every day by August 2013.
2013
Shape Created with Sketch. Copy to Clipboard
By June 2013, more than 1.2 million participants joined over 400,000 meetings across 2,500 cities globally.
2013
Shape Created with Sketch. Copy to Clipboard
There were 1 million total Zoom meeting participants by May 2013.
2013
Shape Created with Sketch. Copy to Clipboard

Customers

Statistic

More than half - 55% - of $100,000-or-higher revenue Zoom customers began with a single employee’s free trial.

Shape Created with Sketch.

Source

Forbes

Year

2020

Statistic

Zoom had approximately 81,900 customers with more than 10 employees as of January 31, 2020.

Shape Created with Sketch.

Year

2020

Statistic

Most people - 67% - first discovered Zoom from a friend or colleague. 6% of people discovered Zoom from a search engine, and 6% from Twitter.

Shape Created with Sketch.

Source

FYI

Year

2020

Statistic

89% of people are using Zoom for work, while 63% are using it for conversations with friends and family.

Shape Created with Sketch.

Source

FYI

Year

2020

Statistic

700,000 businesses used Zoom as of 2017.

Shape Created with Sketch.

Source

Freshworks

Year

2017

Statistic

As of 2017, Zoom had captured 58% of Fortune 500 companies as customers and 96% of top US universities.

Shape Created with Sketch.

Source

Freshworks

Year

2017

Statistic

More than 65,000 companies worldwide were using Zoom by 2017. The company also gained more than 2,500 academic customers since 2015, including 90% of the top universities in the United States.

Shape Created with Sketch.

Source

Zoom History

Year

2017

Statistic

Zoom reached over 30,000 business customers globally in 2014.

Shape Created with Sketch.

Source

Zoom

Year

2014

Statistic

By September 2013, there were more than 4,500 companies using Zoom, an increase of 650% in individual users and 350% increase in business users in less than 12 months.

Shape Created with Sketch.

Source

Zoom History

Year

2013

Alternatives

Statistic

When over 1000 Zoom customers were asked "What would you likely use as an alternative if Zoom were no longer available?" Fifty percent (50%) said they'd use Google Meet/Hangout. Sixteen percent (16%) said they'd use Skype. Fifteen percent (15%) said they'd use Microsoft Teams. Nine percent (9%) would use Cisco WebEx, 7% would use Slack, 7% would use Facetime, and 6% would use Whereby and GotoMeeting, respectively.

Shape Created with Sketch.

Source

FYI

Year

2020

Statistic

69% of people use Zoom for remote meetings. The next most popular products for remote meetings are Google Hangouts (41%), Skype for Business (22%), and WebEx (10%).

Shape Created with Sketch.

Year

2019

Customer Satisfaction

Statistic

According to FYI's survey of over 1000 Zoom customers, Zoom does not have product/market fit. That means that fewer than 40% of Zoom's customers would be very disappointed if they could no longer use Zoom. When asked "How would you feel if you could no longer use Zoom?" 30.3% said they would be very disappointed, 48.6% said they would be somewhat disappointed, and 21.1% said they wouldn't be disappointed

Shape Created with Sketch.

Source

FYI

Year

2020

Statistic

According to FYI's survey of over 1000 Zoom customers, Zoom's Net Promoter Score (NPS) is a 21. A score in the range of 1 to 30 typically indicates that customers aren't that satisfied with a product or service.

Shape Created with Sketch.

Source

FYI

Year

2020

Statistic

In 2019, Zoom reported that its average customer Net Promoter Score (NPS) was over 70. The best companies in the world have Net Promoter Scores over 70.

Shape Created with Sketch.

Year

2019

Team

Statistic

Zoom's headcount grew from 1,702 full-time employees as of January 31, 2019, to 2,532 full-time employees as of the end of January, 2020. Employees were located both in the United States and internationally.

Shape Created with Sketch.

Year

2020

Statistic

Zoom's engineering team has more than 1,000 years of combined experience building video conferencing and real-time collaboration software.

Shape Created with Sketch.

Source

Drift

Year

2020

Features

Statistic

There were an average of over 170 million API engagements per month for the fiscal year ended January 31, 2020.

Shape Created with Sketch.

Year

2020

Statistic

There are over 2,500 third-party developers engaged with the Zoom App Marketplace platform.

Shape Created with Sketch.

Year

2020

Statistic

Zoom released over 300 new features in 2019.

Shape Created with Sketch.

Year

2020

Financials

Statistic

Zoom's revenue grew 118% from fiscal year 2018 to fiscal year 2019.

Shape Created with Sketch.

Source

Zoom

Year

2020

Statistic

During fiscal year 2020 ending on Jan. 31, Zoom's revenue jumped to $622.7 million, up 88% year over year.

Shape Created with Sketch.

Year

2020

Statistic

Zoom's revenue grew at a CAGR of 117% from FY 2017 to FY 2020.

Shape Created with Sketch.

Source

Forbes

Year

2020

Statistic

Zoom's Q4 2019 (fiscal year 2020) revenue grew 78% to $188.3 million.

Shape Created with Sketch.

Source

Forbes

Year

2020

Statistic

Zoom posted 100%+ revenue growth for fiscal 2019, increasing from $60M in revenue for fiscal 2017 to $330M in revenue for fiscal year 2019. Zoom's gross profit margins are in the high 70% to low 80% range.

Shape Created with Sketch.

Source

Forbes

Year

2020

Statistic

Zoom's stock price increased more than 100% since the Covid-19 outbreak began.

Shape Created with Sketch.

Source

Drift

Year

2020

Statistic

Zoom's revenue from APAC and EMEA for the fiscal years ended January 31, 2020, 2019, and 2018, respectively, collectively represented 19%, 18%, and 17% of its total revenue.

Shape Created with Sketch.

Year

2020

Statistic

In the fiscal year ended January 31, 2020 no individual customer represented more than 5% of Zoom's revenue.

Shape Created with Sketch.

Year

2020

Statistic

Zoom had approximately 58,500 and 31,500 customers with more than 10 employees as of April 30, 2019 and 2018.

Shape Created with Sketch.

Statistic

Zoom looks at the number of customers that contribute more than $100,000 of trailing 12 months revenue to understand its ability to scale with customers and attract larger customers. Revenue from these customers represented 29% of revenue for the three months ended April 30, 2019. As of April 30, 2019 Zoom had 405 customers that contributed more than $100,000 of trailing 12 months revenue.

Shape Created with Sketch.

Statistic

For the three months ended April 30, 2019 Zoom had net income of $2.2 million, compared to a net loss of $1.3 million for the three months ended April 30, 2018.

Shape Created with Sketch.

Statistic

Zoom's revenue was $122.0 million and $60.1 million for the three months ended April 30, 2019 and 2018, respectively, a year-over-year growth rate of 103%.

Shape Created with Sketch.

Statistic

Zoom achieved profitability in Q3 2016. Overall revenue was up by 300%, and it was the fourth consecutive year of triple-digit growth for the company.

Shape Created with Sketch.

Source

Zoom History

Year

2016

Fundraising

Statistic

On January 17 2017, Zoom confirmed it had raised $100M as part of its Series D round led by Sequoia Capital.

Shape Created with Sketch.

Source

Zoom History

Year

2017

Statistic

In February 2015 Zoom announcde that the company had raised $30 million as part of its Series C round, led by Emergence Capital.

Shape Created with Sketch.

Source

Zoom History

Year

2015

Statistic

Zoom announced a $6 million Series A round led by Qualcomm Ventures in January 2013.

Shape Created with Sketch.

Source

Zoom History

Year

2013

Statistic

Zoom raised $6.5 million as part of its Series B round led by Horizons Ventures in September 2013.

Shape Created with Sketch.

Source

Zoom History

Year

2013

Statistic

In April 2011 Dan Scheinman, Cisco's former head of corporate development, invested $250,000 in Eric Yuan's company Saasbee, which was renamed to Zoom. WebEx’s Co-founder and CEO, Subrah Iyar, also invested $250,000 of seed funding into Zoom.

Shape Created with Sketch.

Source

Zoom History

Year

2011

Usage

Statistic

Zoom's daily US mobile user volumes rose to 4.84 million on March 30th, 2020, compared to 1.56 for Microsoft Teams.

Shape Created with Sketch.

Year

2020

Statistic

Zoom was used by 90,000 schools across 20 countries during the Covid-19 outbreak.

Shape Created with Sketch.

Source

Zoom

Year

2020

Statistic

Usage of Zoom increased by 67% between January and the middle of March 2020, in the midst of the Covid-19 pandemic.

Shape Created with Sketch.

Year

2020

Statistic

According to app tracking firm Apptopia, daily downloads for Zoom increased from about 1,700,000 in the middle of February to nearly 2.5 million in late March.

Shape Created with Sketch.

Year

2020

Statistic

According to app tracking firm Apptopia, Zoom was downloaded 2.13 million times globally on March 23rd, the day the lockdown was announced in the UK. That's up from 56,000 downloads a day two months earlier.

Shape Created with Sketch.

Year

2020

Statistic

Zoom had 12.92 million monthly active users in February 2020, up 21% since the end of 2019.

Shape Created with Sketch.

Year

2020

Statistic

First-time installations of Zoom’s mobile app increased by 728% since March 2, 2020, according to SensorTower.

Shape Created with Sketch.

Source

Drift

Year

2020

Statistic

Zoom surpassed 300 million daily Zoom meeting participants in 2020, a 50% increase from a month prior (200 million). For comparison, in December 2019, Zoom reported 10 million meeting participants.

Shape Created with Sketch.

Source

The Verge

Year

2020

Statistic

Over 40 million people had used Zoom to attend or host a meeting by 2017.

Shape Created with Sketch.

Source

Zoom History

Year

2017

Statistic

By the end of 2016, more than 6 billion annualized meeting minutes were hosted using Zoom.

Shape Created with Sketch.

Source

Zoom History

Year

2016

Statistic

Zoom had 40 million total meeting participants by February 2015.

Shape Created with Sketch.

Source

Zoom

Year

2015

Statistic

Zoom had 30 million participants using the service in 2014.

Shape Created with Sketch.

Source

Zoom

Year

2014

Statistic

Zoom had 10 million total meeting participants by June 2014.

Shape Created with Sketch.

Source

Zoom

Year

2014

Statistic

By September 2013, there were 3 million participants using Zoom.

Shape Created with Sketch.

Source

Zoom History

Year

2013

Statistic

Zoom was hosting more than 5,500 meetings every day by August 2013.

Shape Created with Sketch.

Source

Zoom History

Year

2013

Statistic

By June 2013, more than 1.2 million participants joined over 400,000 meetings across 2,500 cities globally.

Shape Created with Sketch.

Source

Zoom History

Year

2013

Statistic

There were 1 million total Zoom meeting participants by May 2013.

Shape Created with Sketch.

Source

TMCnet

Year

2013

Back to Top Created with Sketch.

Find documents across teams and tools in 3 clicks or less

Request Access
Safe. Secure. Organized. For your whole company.