What do people think of the top document apps?
We surveyed hundreds of people about the most popular document apps in 2019 and 2018.
Here are the top document apps ranked by customer sentiment.
NPS® Shape
Notion
“One app to rule them all. Seriously, it's a great tool.”
49
G Suite
“Everything you need in one package.”
43
Airtable
“Microsoft Access and Excel had a baby.”
24
Office 365
“It is the industry standard.”
14
Coda
“Powerful tools to create interactive documents.”
9
Dropbox Paper
“Nice, but limited functionality”
4
Evernote
“It’s fine but not amazing.”
1
Dropbox
“It has its shortcomings but I still like it and would recommend it.”
-1
Slack
“It serves its purpose.”
-4
OneDrive
“Integrated with 365.”
-10
Quip
“It isn't that much better than Google Docs.”
-12
Box
“Slow, but Enterprise features.”
-24
Confluence
“Clunky, and hard to navigate.”
-38
Quick Guide to Net Promoter Score®
💯
71 – 100
The best companies in the world
👍
51 – 70
The most loved brands
🙂
31 – 50
Satisfied customers
😐
1 – 30
Customers aren’t very satisfied
👎
-100 – 0
Customers are having bad experiences
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