Always use video in conference calls. People tune out when it's an audio-only call.
“All or nothing” rule: either everybody is together in one room or nobody is together and dials in separately from their computer or phone.
Turn your camera on and be present when you're meeting with people. Try to make time for rapport-building even when you're just meeting remotely.
Never be late to meetings.
"If one person is remote, everyone is remote." We never have meetings where some people are in a conference room and others are remote. The power dynamics on this are terrible, and the people who are remote are not on...
We hold bi-weekly “water cooler" meetings on Zoom. Anyone can join, no agenda, just say hi. We often use it to commiserate over expense reports. All the normal “good management” rules apply: never cancel weekly 1:1s, ...
Even if people are in the same physical space (e.g. conf room) do *all the meetings through the same video chat (we use Zoom). Why? Equalizes the experience -- no muffled voices b/c speaker is too far, or off camera b...
At the end of virtual meetings, the meeting manager will usually open the floor for questions. Those physically in the room may raise their hand or just blurt out their question, and those on video conference are left...
When doing group Zoom or video conference meetings we often have some people in a room and some people remote. I always have everyone that’s in a room use their laptop for video and we use one laptop for audio. I don’...
Always use your video cam, even if you don't like our hairdo. (This is a rule I have with my team, not if we are working with customers) I think everything goes better when people can see each other's faces.
Make sure all meetings have a clear agenda and ownership is clearly identified before and at the conclusion on each meeting. There is no drive by hallway talk when working remotely, so optimizing communication is a must.
Embrace being on video. It's okay if your hair is not perfect or you have a messy office. Chatting with video on goes a long way in helping with establishing relationships.
Asynchronous pre-meeting reviews. Everyone reads the meeting agenda, notes, collateral, etc. Every teammate gets to leave in-line comments and get replies. Reduces the amount of actual Zoom time drastically.
Invest in a great setup for video conference including good lights, good mic, good camera, and a clean backdrop.
Daily standups are important even if it's only for 15 mins.
At the beginning of every video conversation I always focus a few minutes on personal chat. Connect with the person and see what they’ve been up to.
Remote has a special place in our hearts at FYI. We’re a fully remote team with folks based all over the world. We love working remotely! And we love helping our team (plus everyone else!) have a better experience working remotely. FYI is a product that helps any team - remote, distributed or in an office - find information across the company, faster. Read our Remote Work Report