How Zoom Became the Best Web-Conferencing Product in the World in Less Than 10 Years

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In 2011, Cisco’s then-VP of engineering, Eric Yuan, tried to persuade his fellow executives that they urgently needed to improve WebEx, Cisco’s web-conferencing product. At that time, Cisco’s strategy for web conferencing didn’t involve improving existing products. Despite the fact that WebEx had been a costly acquisition, and the product was an important part of…

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